Terms & Conditions

Last updated: 30 May 2026

1. About us

Flightscan is a trading name of 786 Infinite Ltd, a company registered in England and Wales (Company No. 12533644, VAT No. 516 0068 22), with its registered office at 128 City Road, London EC1V 2NX.

You can contact us by email at info@flightscan.co.uk.

2. Our role

Flightscan acts as a disclosed non-IATA agent on your behalf when booking flights. This means the contract of carriage is between you and the airline, not between you and Flightscan. We facilitate the booking and process payment on the airline’s behalf but we are not a party to the contract of carriage. Flightscan collects payment as agent for the airline, and successful payment authorises ticket issuance subject to airline acceptance.

As agent, our liability to you is limited as set out in section 9 below. Your primary rights in respect of the flight itself (including delays, cancellations and denied boarding) are against the airline.

3. How to book

To make a booking on Flightscan, follow these steps:

1. Search for flights by entering your origin, destination, dates and passenger numbers on our home page.
2. Select the flight you wish to book from the results page.
3. Enter passenger details on the booking form. You can correct any errors at this stage by editing the relevant fields before proceeding.
4. Select any optional extras (seats, bags) on the extras page. You may skip this step if you do not require extras.
5. Review the total price and fare rules on the payment page, tick the confirmation checkbox, and enter your card details to pay.
6. A booking confirmation will be sent to the email address you provided. The contract of carriage is formed when you receive this confirmation. For the avoidance of doubt, a “booking confirmation” refers to the airline-issued confirmation/PNR or e-ticket issuance, and Flightscan’s acknowledgement is not acceptance by the airline. In addition, by booking you authorise Flightscan to act on your behalf to accept airline conditions of carriage, fare rules, and ancillary terms, which will govern the ticket.

If you need to correct an error after submitting your booking, contact us immediately at info@flightscan.co.uk. We will endeavour to assist but cannot guarantee that corrections can be made, as name changes and other amendments are subject to the airline’s own policies and may incur fees.

4. Pricing

All flight prices displayed include all taxes, fees and charges that are mandatory and foreseeable at the time of search. The total price shown on the payment page is the full amount you will be charged. We do not add charges after you have selected a fare. We may charge a service fee for voluntary changes, cancellations, or assistance with refunds, in addition to any airline fees set by the fare rules. Any such fee will be disclosed to you before you confirm the service.

Optional extras (such as seat selection and additional baggage) sold through Flightscan are priced inclusive of our service fee in addition to the airline’s charge. The total price for any extras you select will be shown before you complete the purchase. We do not add charges after confirmation.

Prices are displayed in pounds sterling (GBP) unless otherwise stated. Fares are subject to availability and may change between the time of search and the time of booking. The price is confirmed at the point of payment. However, please note that government taxes and surcharges can change and may affect reissues or refunds under airline rules.

Notwithstanding the above, and despite our efforts, a price or availability may be displayed in error. If we discover an error after you pay but before ticket issuance, we may cancel the booking and refund you in full, or offer you the option to proceed at the correct price.

5. No cooling-off period

Flight bookings are exempt from the 14-day cooling-off right that applies to most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 28(1)(h)). This means you do not have an automatic right to cancel your booking within 14 days of purchase.

Your cancellation and refund rights are determined by the fare rules of the specific ticket purchased, which are displayed before you complete your booking. Most economy fares are non-refundable and non-changeable. Please review the fare rules carefully before booking.

6. Cancellations, changes and refunds

Voluntary cancellations and changes (by you): Your right to cancel or change a booking depends entirely on the fare rules of the ticket you purchased. These are shown to you before booking. Many fares are non-refundable and non-changeable. Where a change or cancellation is permitted, the airline may charge a fee. Any such fee is set by the airline, not by Flightscan.

Airline-initiated cancellations and schedule changes: If the airline cancels your flight or makes a significant schedule change, you may be entitled to a full refund or rebooking under the airline’s own conditions of carriage. In such cases, contact us at info@flightscan.co.uk and we will liaise with the airline on your behalf. Where a refund is due under the fare rules or the airline’s conditions of carriage, we will submit the request to the airline and pass through any refund we receive from the airline to your original payment method within 14 business days of receipt. We do not advance refunds before funds are received from the airline.

Name changes: Most airlines do not permit name changes after a booking is confirmed. Where a name change is permitted, the airline will charge a fee. We cannot guarantee that name changes can be accommodated. For this reason, names must exactly match travel documents, including middle names where required, to reduce disputes.

Non-refundable extras: Seat selections and additional baggage purchased through Flightscan are subject to the same fare rules as the underlying ticket and are generally non-refundable unless the fare rules or airline policies state otherwise.

To request a cancellation, change or refund, contact us at info@flightscan.co.uk.

7. Your rights as a passenger

Under retained EU Regulation 261/2004 (UK261), passengers travelling on flights departing from a UK airport, or arriving at a UK airport on a UK or EU carrier, may be entitled to compensation and assistance in the event of:

• Flight cancellation
• Long delay (assistance from 2–4 hours depending on flight distance; compensation generally where arrival is delayed by 3 hours or more)
• Denied boarding due to overbooking

These rights are against the operating airline, not Flightscan. Flightscan does not adjudicate UK261 compensation claims — these are determined by the operating airline or, on appeal, the Civil Aviation Authority. We can liaise with the airline on your behalf where helpful. For full details of your rights, please refer to the CAA guidance on passenger rights at www.caa.co.uk/passengers.

8. Your responsibilities as a traveller

It is your responsibility to ensure that:

• All passengers hold a valid passport or travel document accepted by the destination country, and destination and transit passport validity requirements are met. Most countries require your passport to be valid for at least 6 months beyond your travel dates.
• All passengers hold any visa, electronic travel authorisation (ETA), or entry permit required for the destination country and any transit countries.
• All passengers meet any health, vaccination or testing requirements imposed by the destination country or airline.
• Passenger names on the booking match exactly the names on the travel documents that will be used.
• You check in within the airline’s required check-in window. Failure to do so may result in loss of your booking without refund.

Flightscan accepts no liability for denied boarding, deportation, fines or any other consequences arising from your failure to comply with the above requirements. We recommend checking entry requirements with the relevant embassy or consulate and the UK Foreign Travel Advice before travel.

9. Our liability

As a disclosed agent, and subject to your statutory rights as a consumer under the Consumer Rights Act 2015, Flightscan’s total aggregate liability to you for any and all claims howsoever arising out of or in connection with a booking (and in each case whether in contract, tort (including negligence or breach of statutory duty) or otherwise) shall not exceed the total amount you paid to us for that booking.

We are not liable (whether in contract, tort (including negligence or breach of statutory duty), or otherwise) for:

• Any act or omission of the airline, including, but not limited to, cancellations, delays, schedule changes, overbooking or any failure to carry.
• Any loss, damage or expense arising from your failure to comply with your responsibilities as set out in section 8.
• Any special, indirect or consequential loss, including missed connections, accommodation costs or loss of earnings.
• Any loss of profits, business, revenue, anticipated savings, opportunity or any claims by third parties, in each case whether direct or indirect.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

10. Special assistance

If you or any passenger in your booking requires special assistance (including wheelchair assistance, assistance for visual or hearing impairment, or any other disability-related requirement), please contact the airline directly after booking to arrange this, as this is subject to airline and airport procedures and Flightscan is not responsible for the airport’s or airline’s compliance. Airlines are required to provide reasonable assistance under the Equality Act 2010 and EU/UK accessibility regulations.

11. Complaints

If you have a complaint about our service, please contact us in the first instance by email at info@flightscan.co.ukwith the subject line “Complaint”. We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days.

If we are unable to resolve your complaint to your satisfaction through our internal complaints procedure, we will provide you with a written final response. In that response, we will give you details of a certified Alternative Dispute Resolution (ADR) provider competent to consider your complaint, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Use of ADR is voluntary and is not a precondition to bringing legal proceedings.

For complaints concerning the operation of your flight (including delays, cancellations and denied boarding), the operating airline is primarily responsible. You may also refer such complaints to the Civil Aviation Authority via www.caa.co.uk/passengers.

12. Data protection

Flightscan processes your personal data to perform the booking as agent and shares it with airlines and payment processors. More information on our processing of personal data can be found in our Privacy Policy.

13. Governing law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales. You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these Terms from time to time. The version in force at the time you make a booking is the version that applies to that booking, and the specific version number/date is displayed and captured at checkout and included in the booking confirmation. We will always publish the current version on this page with the date it was last updated.

See also: Privacy Policy · Cookie Notice